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Stakeholder Identification
Process of Stakeholder Identification：
STEP1 Identification
8 categories of stakeholders
Through departmental interviews and identification, initially screened 8 categories of stakeholders (customers, competent authorities, employees, suppliers, investors and banks, classification societies, media, communities and non-profit organizations).
STEP2 Analysis
Referenced the 5 principles of "AA1000 SES Stakeholder Engagement Standard"
Referenced the 5 principles of "AA1000 SES Stakeholder Engagement Standard": responsibility, influence, dependency, tension and diverse perspectives, as stakeholder identification assessment items and sent stakeholder identification questionnaires to various departments.
STEP3 Confirmation
6 categories of important stakeholders
After consolidating questionnaire results, screened 5 categories of important stakeholders (customers, competent authorities, employees, suppliers, classification societies), and with feedback from senior management and expert scholars, added "investors and banks", totaling 6 categories of important stakeholders.
The Company values communication with stakeholders and has established diverse and comprehensive communication channels to keep track of their issues of concern and specific opinions. We assign responsible departments to actively respond to and review these issues and opinions, and make improvements. The results of engagement with stakeholders are reported annually to the Board of Directors.
Customers
Competent Authorities
Employees
Suppliers
Investors and Banks
Classification Societies
-
Significance to Yang Ming
Customers’ recognition and support will be a key factor for sustainable growth.
Issues of Concern
-
- Navigation and transportation safety
- Compliance with laws and regulations
- Corporate governance and ethical management
- Customer service quality and satisfaction
- Information security and customer privacy protection
- Risk management
-
Customer service email：E-commerce and Documentation Department Manager Wu
cs@yangming.com
Sustainability Development Office, Sustainability Planning Team：Senior Manager Ching
sssp@yangming.com
Stakeholder Communication Results in 2024
-
- Respond to CCWG, EcoVadis, BICEPS, GLEC, CDP Climate Change Program questionnaires, Dow Jones Sustainability Index (CSA) questionnaires and other stakeholder questionnaires, totaling 29 surveys.
- 2024 overall customer satisfaction score 89.67 points, annual customer satisfaction ratio 94.2%
- Issue Chinese and English sustainability reports.
- 28 press releases, 1 e-services announcements, and 16 announcements were released on the Company's website.
Corresponding Chapter
-
- CH1 Strategic Blueprint - Sustainable Operation Strategies
- CH2 Stable Navigation - Corporate Governance and Resilient Operations
- CH4 Going Digital - Smart Operations Creating Sustainable Win-win Situations
| Means of Communication/Response Channels | Frequency |
|---|---|
| Participation in or response to relevant organizational initiatives and various platforms | Irregularly |
| Customer service contact | Anytime |
| Customer satisfaction survey | Biennially |
| Sustainability report | Annually |
| Official website | Anytime |
| Corporate ESG website | Anytime |
-
Significance to Yang Ming
Yang Ming maintains a highly disciplined and prudent attitude, complies with laws and executes related operations, and actively participates in and responds to government-promoted programs.
Issues of Concern
-
- Corporate governance and ethical management
- Navigation and transportation safety
- R&D and investment in low-carbon technologies
- Climate change and greenhouse gas emission Management
- Occupational safety and health
-
Spokesperson: President KuenRong Pai
pr@yangming.com
Stakeholder Communication Results in 2024
-
- Issue annual reports.
- The Company was ranked among the top 6% 20% in the corporate governance evaluation.
- Included as FTSE4Good TIP Taiwan ESG Index, TWSE RAFI® Taiwan High Compensation 100 Index, and MSCI Global Standard Index.
- Issue Chinese and English sustainability reports.
Corresponding Chapter
-
- CH0 Sustainability Leadership - YANG MING Delivers GOOD for life
- CH2 Stable Navigation - Corporate Governance and Resilient Operations
- CH3 Green and Sustainable Shipping - Operating Strategies for Environmental Sustainability
- CH4 Going Digital - Smart Operations Creating Sustainable Win-win Situations
- CH5 Talent Navigation – Workplace Well Being for Diversity and Inclusion
| Means of Communication/Response Channels | Frequency |
|---|---|
| Market Observation Post System | Anytime |
| Annual report | Annually |
| Sustainability report | Annually |
| Official website | Anytime |
| Corporate ESG website | Anytime |
| Corporate governance evaluation | Annually |
| Participate in industry associations | Irregularly |
| Official documents | Irregularly |
-
Significance to Yang Ming
Employees are the key to corporate core competitiveness and the greatest driver of the company's continuous stable growth.
Issues of Concern
-
- Corporate governance and ethical management
- Economic performance
- Risk management
- Information security and customer privacy protection
- Navigation and transportation safety
- Employee Compensation and Benefits
-
Human Resources Affairs: Vice President Yang
Employee mailbox：employeebox@yangming.com
OHS Affairs: Deputy Vice President Tsao
OHS mailbox：HOSOservice@yangming.com
Chairman's mailbox：Chairman@yangming.com
Seafarer-related Affairs: Vice President Lin
Independent complaint mailbox for seafarers：ym5134@yangming.com
Stakeholder Communication Results in 2024
-
- Held 4 labor-management meetings, 4 employee welfare committee meetings, and 4 occupational health and safety committee meetings.
- Continue to promote Employee Assistance Programs (EAPs), including overseas personnel and maritime personnel, caring for employee mental health. EAPs used by 154 people, with average satisfaction of 92.3 points (out of 100), showing that company employees understand the effectiveness of employee assistance programs and the service has gained employee trust.
- In February 2024, signed "Telemedicine Consultation Cooperation" with Taipei Medical University Hospital. 2024 maritime medical consultation cases: 15 cases from Ministry of Health and Welfare Keelung Hospital, 9 cases from TMU Telemedicine Center, totaling 24 cases.
Corresponding Chapter
-
- CH0 Sustainability Leadership - YANG MING delivers GOOD for Life
- CH2 Stable Navigation - Corporate Governance and Resilient Operations
- CH4 Going Digital - Smart Operations Creating Sustainable Win-win Situations
- CH5 Talent Navigation - Workplace Well-Being for Diverity and Inclusion
| Means of Communication/ Response Channels | Frequency |
|---|---|
| Labor-management meeting, Employee Welfare Committee meeting, Occupational Health and Safety Committee meeting | Quarterly |
| Yang Ming Monthly, YM You & Me | Monthly |
| Chairman Mailbox, Employee Mailbox | Permanent |
| Internal website, official website | Anytime |
| Corporate ESG website | Anytime |
-
Significance to Yang Ming
Yang Ming views suppliers as important partners and is committed to long-term cooperation with suppliers to achieve stable growth and sustainable management together.
Issues of Concern
-
- Corporate governance and ethical management
- Information security and customer privacy protection
- Compliance with laws and regulations
- Navigation and transportation safety
- Risk management
- Occupational safety and health
-
Public Affairs Department, Corporate Governance Team
Manager Lin
apgc@yangming.com
Mailbox for Independent Directors
ymtarzantang88@hibox.biz
Whistleblowing Mailbox
conduct@yangming.com
Stakeholder Communication Results in 2024
-
- In 2024, conducted anti-bribery due diligence operations for higher-risk suppliers, totaling 9 cases.
- Distributed supplier sustainability self assessment questionnaires covering 15 sustainability topics, and received responses from 99 tier 1 suppliers, with a response rate of 62.26%.
Corresponding Chapter
-
- CH1 Strategic Blueprint - Sustainable Operation Strategies
- CH2 Stable Navigation - Corporate Governance and Resilient Operations
- CH4 Going Digital - Smart Operations Creating Sustainable Win-win Situations
- CH5 Talent Navigation – Workplace Well Being for Diversity and Inclusion
| Means of Communication/Response Channels | Frequency |
|---|---|
| Market Observation Post System | Anytime |
| Annual report | Annually |
| Sustainability report | Annually |
| Official website | Anytime |
| Corporate ESG website | Anytime |
| Yang Ming Procurement Portal | Anytime |
-
Significance to Yang Ming
Yang Ming values the rights and interests of shareholders and investors, actively implementing sustainable business goals to be accountable to shareholders and investors.
Issues of Concern
-
- Corporate governance and ethical management
- Economic performance
- Risk management
- Navigation and transportation safety
- Information security and customer privacy protection
-
Transfer Agent: KGI Securities Co., Ltd.
+886-2-2389-2999
Stock Information: Ms. Yan, Finance Department
FFIC@yangming.com
Stakeholder Communication Results in 2024
-
- 112 pieces of material information and 43 announcements were published in Chinese and English in accordance with regulations.
- A total of 4 online investor conferences.
- One annual general meeting was organized.
Corresponding Chapter
-
- CH0 Sustainability Leadership - YANG MING delivers GOOD for life
- CH2 Stable Navigation - Corporate Governance and Resilient Operations
- CH3 Green and Sustainable Shipping - Operating Strategies for Environmental Sustainability
- CH4 Going Digital - Smart Operations Creating Sustainable Win-win Situations
| Means of Communication/Response Channels | Frequency |
|---|---|
| Participation in or response to relevant organizational initiatives | Irregular |
| Market Observation Post System | Anytime |
| Financial report | Quarterly |
| Annual report | Annually |
| Annual general meeting | Annually |
| Investor conference | Quarterly |
| Sustainability report | Annually |
| Official website | Anytime |
| Corporate ESG website | Anytime |
| Corporate governance evaluation | Annually |
-
Significance to Yang Ming
Classification societies provide relevant regulatory information, ship inspections to maintain vessel seaworthiness.
Issues of Concern
-
- Risk management
- Customer service quality and satisfaction
- Navigation and transportation safety
- Talent Cultivation
- Biodiversity
- Energy and resource management
-
Sustainability Development Office, Sustainability Planning Team:
Senior Manager Ching
sssp@yangming.com
Stakeholder Communication Results in 2024
-
- Issue Chinese and English sustainability reports.
- Issue annual reports.
- Participation in 19 domestic public associations and 16 international shipping-related advocacy organizations.
- The Company’s executives attended 44 association meetings.
- The Company participated in 223 seminars and webinars organized by associations and initiatives.
Corresponding Chapter
-
- CH1 Strategic Blueprint - Sustainable Operation Strategies
- CH2 Stable Navigation - Corporate Governance and Resilient Operations
- CH3 Green and Sustainable Shipping - Operating Strategies for Evironmental Sustainability
- CH4 Going Digital - Smart Operations Creating Sustainable Win-win Situations
- CH5 Talent Navigation – Workplace Well Being for Diversity and Inclusion
| Means of Communication/Response Channels | Frequency |
|---|---|
| Market Observation Post System | Anytime |
| Annual report | Annually |
| Sustainability repor | Annually |
| Official website | Anytime |
| Corporate ESG website | Anytime |
| Corporate governance evaluation | Annually |
| Participation in industry associations | Irregular |