STAKEHOLDERS

• Significance to Yang Ming

  Customers’ recognition and support will be the key to sustainable growth

• Issues of Concern

  Navigation and transportation safety、Customer service quality and satisfaction、Legal compliance、Information security and customer privacy protection、Implementation and performance of sustainability strategies

Customer Service Mailbox：Jia-Ru Wu, Senior Manager of the E-commerce and DocumentationDepartment  cs@yangming.com

Stakeholder Communication Results in 2022

• The Company answered the questionnaires of the CCWG, EcoVadis, BICEPS, and CDP
• We conduct a global customer satisfaction survey every two years. The overall average score of the global customer satisfaction survey in 2022 was 88.63, showing a 3.27% increase in comparison to that in 2020, which was 85.82
• The 2022 Sustainability Report was published in Chinese and English
• 36 press releases were published on the official website

• Significance to Yang Ming

  Yang Ming takes a highly self-disciplined and cautious attitude towards compliance with laws and regulations as well as the implementation of relevant procedures, and actively participates in and supports the programs promoted by the government.

• Issues of Concern

  Information security and customer privacy protection、Navigation and transportation safety、Legal compliance、Risk management、Labor rights

Spokesperson: : President Shu-Chin Tu pr@yangming.com
獨立董事信箱 independentdirector@yangming.com
獨立檢舉信箱 conduct@yangming.com

Stakeholder Communication Results in 2022

• Stakeholder Communication Results in 2022
• The Company was ranked among the top 6%-20% in the corporate governance evaluation
• Yang Ming was selected as one of the “Top 100 Model Enterprises for Sustainability in Taiwan” and won the “Corporate Sustainability Report Awards – Transportation Industry Golden Award” in the 15th TCSA
• Yang Ming was included in FTSE4Good TIP Taiwan ESG Index, FTSE TWSE Taiwan 50 Index, TWSE RAFI® Taiwan High Compensation 100 Index, MSCI AC Asia Pacific Index, TWSE Corporate Governance 100 Index

• Significance to Yang Ming

  Employees are not only the key to an enterprise’s core competitiveness, but also the biggest driver for a company’s continuous and stable business growth

• Issues of Concern

  Corporate governance and integrity management、Employee compensation and benefits、Legal compliance、Management strategies and operational performance、Occupational safety and health

Human Resource Affairs: Vice President Mei-Ling Chung
Employee Mailbox: employeebox@yangming.com
Recruitment Affairs: Official website/Jobs & Career
Chairman Mailbox: Chairman@yangming.com
OHS Affairs: Deputy Vice President Su-Chun Tsao
OHS Mailbox: HOSOservice@yangming.com

Stakeholder Communication Results in 2022

• 4 labor-management meetings, 5 Employee Welfare Committee meetings, and 4 Occupational Safety and Health Committee meetings were held
• Yang Ming signed the “Neptune Declaration on Seafarer Wellbeing and Crew Change” to support crew change
• The Company promoted the EAPs continuously and included expatriated personnel and onboard personnel in the EAPs to take care of their physical health
• We have worked with Keelung Hospital, the Ministry of Health and Welfare for years in offering onboard personnel remote medical consultation services, which played a timely and extremely effective role during the pandemic this year. The medical consultation services were accessed a total of 134 times this year.

• Significance to Yang Ming

  Yang Ming treats suppliers as important partners and has dedicated to seeking longterm partnerships with them to jointly ensure stable and sustainable operations

• Issues of Concern

  Corporate governance and integrity management、Information security and customer privacy protection、Legal compliance、Navigation and transportation safety、Implementation and performance 
  of sustainability strategies

Corporate Governance Team, Public Affairs Department:
Senior Manager Huan-Yu Lin apqs@yangming.com
Mailbox for Independent Directors independentdirector@yangming.com
Whistleblowing Mailbox conduct@yangming.com

Stakeholder Communication Results in 2022

• Suppliers were required to sign a Supplier Evaluation Form prior to procurement, which included a “Supplier Sustainability Statement” that covered requirements on labor rights, environmental protection and occupational safety and a “Statement of Ethical Management” for self-evaluation
• Contracts required suppliers to guarantee their compliance with all laws and regulations pertaining to business execution, including but not limited to international or domestic laws, regulations or conventions on labor, environmental protection, health and safety
• The suppliers with which the Company made purchases within the year were evaluated for their contract performance, and those with found deficiencies were recorded and requested to make corrections.
• Through the analysis of annual procurement activity data, 1,503 suppliers were graded and classified, and the procurement activities were sorted into 8 categories by procured items and service nature: general affairs and services , professional services, marine fuel, vessels, safe operation of vessels, container/chassis/genset, container yard machinery, and shipping-related services.The data were further analyzed based on the purchase amount for each category and the transaction frequency with individual suppliers. In 2022, 144 tier 1 key suppliers were identified
• The Company first invited the tier 1 key suppliers to complete ESG due diligence questionnaires covering sustainable government, society and environmental management to understand the sustainability governance status of the key suppliers in the value chain through the questionnaires, and then carried out written sustainability reviews for 30 key suppliers and onsite reviews for 2 key suppliers
• Phase 1 of the Yang Ming Procurement Portal officially went live

• Significance to Yang Ming

  Yang Ming values the rights and interests of shareholders and investors, and thus strives to achieve the goal of sustainable operations to make good on the Company’s responsibility to the shareholders and investors

• Issues of Concern

  Navigation and transportation safety、Energy resources use and consumption、Implementation and performance of sustainability strategies、Legal compliance、Information security and customer 
  privacy protection

Transfer Agent: KGI Securities Co., Ltd. +886-2-2389-2999
Stock Information:  Mr. Ching-Po Chang, Finance Department FFIC@yangming.com

Stakeholder Communication Results in 2022

• 75 pieces of material information and 36 announcements were issued in Chinese and English in accordance with regulations
• 4 investor conferences were held (online)
• 1 annual general meeting was organized

• Significance to Yang Ming

  Classification societies provide relevant regulatory information and conduct ship surveys to keep ships seaworthy

• Issues of Concern

  Navigation and transportation safety、Energy resources use and consumption、R&D and investment in low-carbon technologies、Greenhouse gas emissions、Biodiversity、Implementation and performance of sustainability strategies

Quality Management and Corporate Sustainability Team, Public Affairs Department
Assistant Vice President Ching-Yu Lin apqs@yangming.com

Stakeholder Communication Results in 2022

• The 2022 Sustainability Report was published in Chinese and English
• The 2021 Annual Report was published
• Yang Ming joined 18 shipping-related associations and initiatives at home and abroad.
• The Company’s executives attended 54 association meetings.