STAKEHOLDERS

Significance to Yang Ming

Customers' recognition and support will be the key to sustainable growth.

• Navigation and transportation safety
• Customer service quality and satisfaction
• Information security and customer privacy protection

Customer Service Mailbox:
E-commerce and Documentation Department
cs@yangming.com

• Stakeholder Communication Results in 2023
• We replied to a total of 28 stakeholder questionnaires, including CCWG, EcoVadis, BICEPS, GLEC, the Climate Change Program (CDP) questionnaire, and Dow Jones Sustainability Index (CSA) questionnaire.
• A global customer satisfaction survey is conducted once every two years. In 2023, 149 follow-up questionnaires were recovered from the customers who were dissatisfied in the 2022 customer satisfaction survey: After improvements related to the Non-e-commerce aspect were made, the proportion of customers becoming satisfied reached 92.81%; after improvements related to the E-commerce aspect were made, the proportion of customers becoming satisfied reached 90.00%.
• The Sustainability Report was published in Chinese and English.
• 26 press releases, 5 e-services announcements, and 9 announcements were released on the Company's website.

• CH1 Strategic Blueprint - Sustainable Operation Strategies
• CH2 Stable Navigation - Corporate Governance and Resilient Operations
• CH4 Going Digital - Smart Operations Creating Sustainable Win-win Situations

Significance to Yang Ming

Yang Ming takes a highly self-disciplined and cautious attitude towards compliance with laws and regulations as well as the implementation of relevant procedures, and actively participates in and supports the programs promoted by the government.

• GHG emissions and air pollution management
• Information security and customer privacy protection
• Digital transformation
• Corporate governance and ethical management
• Energy and resource management
• Sustainability implementation and performance
• Economic performance
• Compliance with laws and regulations
• Risk managemen

Spokesperson: President KuenRong Pai
pr@yangming.com

• Stakeholder Communication Results in 2023
• The Annual Report was published
• The Company was ranked among the top 6%-20% in the corporate governance evaluation.
• Yang Ming was included in FTSE4Good TIP Taiwan ESG Index, TWSE RAFI® Taiwan High Compensation 100 Index, MSCI AC Asia Pacific Index, TWSE Corporate Governance 100 Index.

• CH0 Sustainability Leadership - YANG MING Delivers GOOD for life
• CH2 Stable Navigation - Corporate Governance and Resilient Operations
• CH3 Green and Sustainable Shipping - Operating Strategies for Environmental Sustainability
• CH4 Going Digital - Smart Operations Creating Sustainable Win-win Situations

Significance to Yang Ming

Employees are not only the key to an enterprise's core competitiveness, but also the biggest driver for a company's continuous and stable business growth

• Occupational safety and health
• Compliance with laws and regulations
• Navigation and transportation safety

Human Resource Affairs: Vice President Chung
Employee Mailbox: employeebox@yangming.com

OHS Affairs: Deputy Vice President Tsao
OHS Mailbox: HOSOservice@yangming.com

Seafarer-related Affairs: Vice President Lin Independent Complaint Mailbox for Seafarers: ym5134@yangming.com

• Stakeholder Communication Results in 2023
• Four labor-management meetings, five Employee Welfare Committee meetings, and four Occupational Health and Safety Committee meetings were held.
• We have continued to implement Employee Assistance Programs (EAPs) to include expatriates and seafarers to take care of their mental health. Our EAPs have been used for 112 times, with an average satisfaction score of 94.4 (out of 100). The "Willing to actively make an appointment for counseling services" item received a score of up to 94.8, indicating that the Company's employees understand the efficacy of EAPs and that the services are trusted by the employees.
• Yang Ming have collaborated with Keelung Hospital of the Ministry of Health and Welfare for years in offering seafarers telemedical consultation services, which have been used for 62 times.

• CH2 Stable Navigation - Corporate Governance and Resilient Operations
• CH4 Going Digital - Smart Operations Creating Sustainable Win-win Situations
• CH5 Talent Navigation - Workplace Well-Being for Diverity and Inclusion

Significance to Yang Ming

Yang Ming treats suppliers as important partners and has dedicated to seeking long-term partnerships with them to jointly achieve stable growth and sustainable operations

• Corporate governance and ethical management
• Compliance with laws and regulations
• Information security and customer privacy protection

Corporate Governance Team, Public Affairs Department
Manager Lin
apgc@yangming.com

Mailbox for Independent Directors
ymtarzantang88@hibox.biz

Whistleblowing Mailbox
conduct@yangming.com

• Stakeholder Communication Results in 2023
• In 2023, we held the first online "Yang Ming Sustainability Supplier Training." Over 100 people from 41 Tier 1 suppliers and the Company's procurement-related departments participated in the training.
• The Company conducted ESG due diligence on Tier 1 suppliers by performing a written sustainability review for 102 Tier 1 suppliers and an on-site review for 5 Tier 1 suppliers.
• Phase 2 of the Yang Ming Procurement Portal officially went live.

• CH1 Strategic Blueprint - Sustainable Operation Strategies
• CH2 Stable Navigation - Corporate Governance and Resilient Operations
• CH4 Going Digital - Smart Operations Creating Sustainable Win-win Situations

Significance to Yang Ming

Yang Ming values the rights and interests of shareholders and investors, and thus strives to achieve the goal of sustainable operations to make good on the Company's responsibility to the shareholders and investors

• GHG emissions and air pollution management
• Corporate governance and ethical management
• Compliance with laws and regulations

Transfer Agent: KGI Securities Co., Ltd.
+886-2-2389-2999

Stock Information: Ms. Cheng, Finance Department
FFIC@yangming.com

• Stakeholder Communication Results in 2023
• 73 pieces of material information and 43 announcements were published in Chinese and English in accordance with regulations.
• Four investor conferences were held (two online and two physical).
• One annual general meeting was organized.

• CH2 Stable Navigation - Corporate Governance and Resilient Operations
• CH3 Green and Sustainable Shipping - Operating Strategies for Environmental Sustainability

Significance to Yang Ming

Classification societies provide relevant regulatory information and conduct ship surveys to keep ships seaworthy

• Navigation and transportation safety
• Sustainability implementation and performance
• R&D and investment in low-carbon technologies
• Energy and resourse management
• GHG emissions and air pollution management
• Biodiversity

Quality Management and Corporate Sustainability Team, Public Affairs Department Assistant
Vice President Lin
apqs@yangming.com

• Stakeholder Communication Results in 2023
• The Sustainability Report was published in Chinese and English.
• The Annual Report was published.
• The Company joined 15 domestic associations and 17 overseas shippingrelated associations and initiatives.
• The Company's executives attended 82 association meetings.
• The Company participated in 269 seminars and webinars organized by associations and initiatives.

• CH1 Strategic Blueprint - Sustainable Operation Strategies
• CH3 Green and Sustainable Shipping - Operating Strategies for Evironmental Sustainability
• CH4 Going Digital - Smart Operations Creating Sustainable Win-win Situations